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10. Customer complaints. There were no formal policy of monitoring customer complaints
General internal information
The company had a series of notice boards throughout the site. These held a variety of out
of date social club or government leaflets.
Action
What are the main information needs of Burke Engineering that are not provided by the
current system? You, as J Franklin, have to decide what information your company should
have, who should have access to it, and how it should be collected and maintained. This
statement of information policy will be your first important step in creating any new
direction for Burke Engineering.
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